Infosys set up Wingspan to address the skills gap in the company.
Through Wingspan, Infosys developed a customized plan to train almost 600 employees of the client’s company, helping them reskill and upskill successfully.
Key Challenges
A major financial group was going through an extensive transformation process. To get to market faster with new products and services, and drive operational efficiencies, it was exploring avenues to automate processes, and adopt AI and machine learning techniques.
As it did so, it became aware of a skills gap. While the technology was moving forward rapidly, senior managers wondered if the company’s talent was prepared to keep pace with it.
But it was more than a skills gap: the group felt that it needed a cultural shift to raise awareness and understanding. But what learning platform could they use across an organization of their size?
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The Solution
A leading Financial Services Organization: Preparing Workforce For Driving Technology transformation Using Wingspan
When we started talking to our client about their challenge, it sounded very familiar. Infosys has been through this very same problem, and we developed our own learning platform in response – Wingspan.
We demonstrated to our client how over 200,000 Infosys people were using Wingspan (known as Lex internally) to improve their skills in key technology areas. We explained how it used telemetry, guided, self-paced learning and the concept of cohort and gamification. We showed them the wide variety of searchable learning content, and how it even used machine learning to help managers choose the best learning paths for different groups.
In addition, we demonstrated how it was used by employees “anytime, anywhere, and on any device”. It was clear that what we had done for ourselves would work perfectly for our client.
We soon began conversations into how Wingspan could be customized to suit our client’s needs, and to fit in with their organizational strategy. This led to an opportunity to provide talent refactoring services for the client with Wingspan at the center of this initiative.
- Infosys partnered with the client for providing training and development services through its next-gen talent transformation platform – Wingspan.
- The objective of the program was to facilitate talent refactoring and thereby help client enhance their workforce capabilities across digital technologies.
Infosys implemented Wingspan successfully to reduce the skills gap for this leading financial services company.
Benefits
The client was delighted for two reasons. First, there was proven evidence that Wingspan worked across a large enterprise, as it had worked for Infosys (as Lex).
Second, we had already done much of the build, so our client could get up and running quickly, with many learning modules available straight away.
Plans were drawn for training close to 600 of their employees across multiple technologies.
