A large agribusiness company was looking to improve service resolutions of their projects and instill professional competitiveness amongst employees.
The Solution
Customized gamification with iEGP
The Infosys Enterprise Gamification Platform (iEGP) is a custom defined gamification strategy & design configured into an enterprise gamification platform, integrated into a host application (B2E, B2B, B2C) using a set of robust gamification API services and UI-widgets, and monitored using gamification analytics to fine tune the user experience.
This platform allows enterprises to build engaging user experiences by applying principles of Game mechanics to Enterprise applications by providing rich gamification API functionality configuration app as a foundational capability to rapidly gamify apps. The multi-tenant platform supports multiple applications across the enterprise, has a customized set of 30+ distinct game mechanics and provides unified gamification experience to the end user. Businesses could also provide employee reward and recognition programs to enhance the employee engagement.
Benefits
Gamification improved the productivity of employees
iEGP led to Mean Time to Resolve (MTTR) optimization with a reduction of 14.3%
iEGP provided continuous feedback to employees and help them stay ahead of competition
iEGP led to significant improvement in Ticket Resolution Rate
INSIGHT
Amplify Business Outcomes with Infosys Gamification in Lead Management
