Infosys - BPO Services

Offerings

Insurance

The insurance industry faces challenges such as intense competition, changing customer demographics, regulatory changes, unskilled manpower and diminishing profitability. Infosys BPO enhances your competitiveness and implements innovative business solutions by delivering end-to-end solutions. We offer solutions in the areas of underwriting, claims and accounts, and knowledge-based services such as analytics, cat modeling and actuarial analysis.

Challenge

Solution

Benefits

Multiple vendors for diverse services

A solution at a single location to meet IT and BPO requirements

Ready access to domain experts
Consolidated operations with multiple capabilities leading to standardized methodologies and SOPs
Enhanced end-customer experience

Multilingual and geographically distributed customer base with varied business requirements

A global delivery model

Infosys BPO’s solution is based on client’s business requirements:

Manila center offers voice-based U.S. operations due to cultural affinity to the U.S.
Delivery center at Brno, Czech Republic, caters to multilingual European language requirements
India delivery centers offer expertise in back-office operations

The Infosys BPO Advantage
Domain competency

Infosys BPO has developed domain expertise by hiring industry experts and robust project execution. Our domain consulting group consists of thought leaders with extensive industry experience. We undertake industry research in collaboration with leading analyst firms.

Relevant experience and execution excellence

We deliver services across the Insurance value chain to a diverse global client base. Our mature process frameworks and ability to achieve industry-leading quality metrics enable successful project execution across multiple technology platforms.

Capability to serve globally

Infosys BPO partners with clients across multiple geographies. We understand regulatory and domain context and address language and culture-related challenges.

Go-to-market solutions and alliances

Our solutions provide a framework for clients to rapidly respond to industry challenges. These solution frameworks are based on the client’s experience and proactive assessment of industry challenges.

Investment in training
Our multiple training initiatives include:

Strong foundation training
Insurance domain training (T100)
Strict adherence to quality for consistency in monitoring and ongoing development of desired performance skills
Creation of the Insurance Center of Excellence, a repository of insurance domain-related artifacts

Brochure

Infosys BPO Insurance practice

BPO Services

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Offerings

Insurance

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