Communications
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Transforming the Idiot Box into a Smart Box
Consumers demand more control over what they want to see and how they want to see it. They seek digital entertainment and information to be made available in a ubiquitous manner.More
Infosys and BT collaborate in open innovation network
Infosys Grid-based Access of Distributed Information in the Enterprise (GRADIENT) will integrate with BT’s Real Time Business Intelligence (RTBI).More
Focus on the customer experience
Our Scenario-Based Customer Service (SBCS) solution helps you realign your network with customers. A Frost and Sullivan study recognized Infosys' customer service approach.More
Woo Customers with Compelling Content
Communication Service Providers (CSPs) and wireless companies can increase stickiness by delivering content that integrates with the lifestyle of customers.Joining the Dots of Social Networking for CSPs
How can Communications Service Providers harness the potential of social networking? Infosys' experts propose a social networking platform that enables interaction, provides opportunities for commerce, opens revenue streams for rich content and facilitates targeted advertising.BT and Infosys collaborate to drive innovation
Infosys is a strategic partner in BT's ecosystem of open innovation. Matt Bross, CTO, BT Group, discusses in Billing OSS magazine how BT and Infosys collaborate on research and innovation.The Field Optimization Solution, developed by Infosys and BT, Helps Serve Customers Better
Information Age reports on how BT enhanced customer service by implementing the Field Optimization Solution (FOS), jointly developed with Infosys. The solution streamlined BT's systems that manage service query resolution by its service engineers.Driving Innovation across the Product Lifecycle
Infosys partners with wireline, wireless, cable and broadband companies to drive innovation across the product lifecycle. We function as your extended organization to envision, design, build, test and deploy new...If Connectivity is Free, can you Compete?
The impact of globalization, demographics, deregulation and technology change is driving the need for operational transformation. To compete effectively, you must implement an operational transformation of your customer service and network...Get a Reality Check on Convergence
Convergence is driving communications service providers (CSPs) to invest their future in building next-generation IP networks. Global access to technology and erosion of economic barriers in the Flat World enable providers to adopt...Scenario-Based Customer Service Focuses on the Customer, not just the Network
In a recent study, Frost and Sullivan found that communication service providers are realigning their systems and processes to implement genuine customer centricity across business functions. In addition, they are starting to shift attention...In the News
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