Success Stories
A large publicly held commercial insurance company, catering to North American markets, was struggling with long turnaround times for its lead management process, thereby losing customers to competition. Additionally, it was unable to prioritize and segment leads to build focused relationships with high value customers. Infosys proposed and delivered a TIBCO iProcess-based Business Process Management (BPM) solution that helped them gain customer mindshare and provide flexibility to incorporate additional business processes in future.
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Owing to acquisitions, a leading APAC-based telecom provider with voice, data, and online services across the world, had to deal with a highly fragmented Lead-to-Cash (L2C) process across several BSS (Business Support Systems) applications such as CRM, Quote, Provisioning, Billing and Finance. Additionally, as a strategic push to move its IT infrastructure toward the Cloud, the telecom major was modernizing in-house applications into Software-as-a-Service-based equivalents. This led to a complex integration challenge. Infosys leveraged its knowledge and expertise in Business Process Management and CRM, employing industry best practices to streamline the Lead-to-Cash process by orchestrating the Cloud and in-house BSS applications. Infosys’ solution helped the client present a superior experience to business and end users.
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A leading energy company needed to align and integrate its IT infrastructure, comprising of over 40 applications, for effective business functionality. With active interests in hydrocarbon trading, the company needed real-time information flow across applications to establish its exposure and position in the market.The energy conglomerate engaged Infosys to define and restructure its Integration Framework and implement standards-based interfaces for near real time information flow. Infosys’ Enterprise Application Integration (EAI) solution based on the preferred middleware, TIBCO, helped the client improve customer experience and productivity.
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The client needed to share information created by one business unit with other business units across the globe. Infosys' EAI solution enabled integration of different projects operating in different business units across the enterprise.
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Infosys ensured faster turnaround time, better resolution of issues and detailed reporting for this client.
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A leading Consumer Packaged Goods (CPG) company sought a centralized Enterprise Route Management System to change the user interface without altering the underlying business functionality. Infosys analyzed the existing route management process of various business divisions and developed a common Enterprise Route Management solution. The new system provided a WebService capability using Tibco-BusinessWorks as the solution tool. Infosys adopted a two-phase approach to implement the Enterprise Route Guide solution. Our solution resulted in centralized control of routes of several divisions, flexibility and scalability as well as effective and automated exception handling. In addition, our solution resulted in effective and proactive monitoring and support with lower Total Cost of Ownership.
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A leading Consumer Packaged Goods (CPG) company sought to replace its Fleet Management System (RPM) with a new system that integrated with external financial applications. Infosys implemented a scalable maintenance system using TIBCO Enterprise Architecture. Our solution resulted in increased productivity, scalability, and effective monitoring and support.
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Read more Success Stories on our BPM-EAI practice