Communication, Media and Entertainment
Infosys has a unique combination of proven leadership in BPM, BRMS, B2B, EAI, SOA, B2B technology areas and deep domain expertise in Wireline/Basic Telephony, Wireless, IP/VPN, Cable and Interconnect Services. We have rich experience in telecom business processes such as Market Identification, Product Development, Marketing, Sales, Service Delivery, Service Assurance, Billing and Customer Care.
We have successfully used ETOM, SID and NGOSS-based models and frameworks to resolve application integration issues in the telecom industry. We execute large B2B programs for telecom companies and their supply chain partners using TMN frameworks in process-building.
Focus Areas
Our Enterprise Application Integration (EAI) and Business Process Management (BPM) solutions address the CRM, OSS, Revenue Management and ERP segments of the communications industry. Our solutions focus on end-customer requirements, regulatory compliance, and product/service provisioning, as illustrated below.
BPM is emerging as a preferred option in the build vs. buy scenario. We leverage BPM to address key issues in the telecom industry based on three fundamental principles:
- Deploy enterprise-wide integration strategy to promote reuse
- BPM technology for an independent process layer
- Use of contract interfaces between applications and a common information model shared between them
The Infosys Advantage
- Increased operational efficiency
- Faster time-to-market
- Enhanced customer experience and loyalty
- Improved productivity
- Reduced administration costs
- Better process visibility and control
Rapid Product Launch Solution
Infosys' Rapid Product Launch solution for telecom service providers enables the rapid rollout of wholesale products and Intelligent Order Routing using Oracle Fusion Middleware. The middleware provides an end-to-end integration with multiple end-point applications.
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Media and Entertainment
The media and entertainment industries are undergoing changes with digitization, changing market dynamics, demand for faster information and regulatory compliance requirements.
Infosys' Business Process Management (BPM) and Enterprise Application Integration (EAI) offerings enable media and entertainment companies to respond to changing customer needs, while achieving higher returns on IT investments. We address challenges in the areas of process, technology and return on investment and deliver better entertainment content at lower costs.
We partner with broadcasters and gaming companies to facilitate content monetization in a complex and evolving media environment.
Learn more about Infosys'
Communication practice and offerings for
Publishing, and
Studios and Networks