Warranty Management Solution
U.S. businesses spend billions of dollars annually on Warranty Claims. With increasing claims settlement cycles and growing erroneous claims, it becomes imperative for manufacturers to trigger improvements across the entire Warranty Chain.
Infosys' Pega based Warranty Management Solution is created by applying Flexible Business Rules Management framework and process optimization capabilities to Warranty Management processes. This enables manufacturers to build an agile platform for their business users to develop, modify and maintain business rules and processes dynamically. This flexibility provides the necessary speed and accuracy required to effectively and efficiently manage today's warranty business.
Benefits
The Pega based Warranty Management solution helps build cross-functional synergies by transforming Warranty processing from a liability to a competitive advantage. This transformation results in improved product design, low Warranty-related costs, improves supplier collaborations, ensures regulatory compliance, and generates confidence among dealers while improving customer satisfaction.
Manufacturers benefit by:
- Streamlined warranty and claims management processes leading to better visibility of warranty information
- Reduced fault Detection-to-Correction cycle
- Improved product reliability and quality
- Reduced Warranty costs and reserves
- Increased effectiveness of supplier chargeback
- Efficient data exchange between dealers, OEMs and suppliers leading to collaborative resolution
- Potential to avoid up to 10% of the total warranty costs
- Up to 30% reduction in the total manual claim processing cost
- Up to 15% reduction in the payments made towards suspect or erroneous claims
- Up to 35% reduction in the total cost of ownership of warranty IT systems
- Up to 10% cost savings due to quality insights claims data
Know more about Infosys' Pega Practice
Know more about Pega's Warranty Claims framework 