BPO Services
BPO Services
Infosys BPO receives COPC® 2000 CSP certification
Infosys BPO attained COPC-2000® CSP Standard Version 4.1 certification for selected client programs in the telecom order entry and order validation processes. COPC-2000® CSP Standard is a performance management framework. It is a strategy to implement contact center best practices that improve performance in customer satisfaction and service, inbound and outbound sales, service dispatch, collections, retention, remittance processing, fulfillment, and other service operations.
Commenting on Infosys BPO's COPC-2000® CSP Standard Version 4.1 certification, Alton Martin, CEO, COPC, Inc. said, "Infosys BPO is truly at the forefront of its industry by placing its focus on delivering best-in-class results to their customers. Infosys BPO is focused on its customers and using the COPC® 2000 CSP Standard delivers unparalleled customer-driven results."
The COPC-2000® CSP Standard Version 4.1 is much sought after by the BPO industry, which is consistently focused on high performance standards. The COPC-2000® CSP Standard Version 4.1 focuses on consistent results at a program and their correlation with the satisfaction levels of various stakeholders, including end-users, clients or employees.
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