BPO Services
Offerings
Airlines
Infosys BPO‘s services for the Airlines industry include:
Revenue Accounting
We help our clients to perform labor-intensive clerical processes more cost-efficiently. Our domain knowledge allows us to transition and deliver PRA processes that enhance revenue and control fraud. We have expertise in sales accounting, traffic (uplift processing), inward and outward billing, coupon matching, refunds and fare audits.
Lost Baggage Handling
Our services cover answering traveler queries concerning lost baggage and advising on delivery status and claims.
Reservation Services
Our services include reservation support for air, car, cruise, hotel bookings and confirming meals, seats, special requests with up-selling and cross selling.
Enquiry Services
Our services cover managing customer enquiries related to schedules, availability, fares, visa requirements, baggage allowances, holiday packages, dangerous goods etc.
Complaint Handling
Our services include managing responses to customer complaints in case of service delivery failure e.g. lost baggage, flight delays, staff attitude, etc.
Loyalty Program Management
Our offering covers loyalty program management services like creating new members, updating member profiles, upgrading and downgrading membership status, calculation of points, point redemptions and fulfillment services
Enterprise solutions
Finance and Accounting
Accounts Payable, Accounts Receivable, Collections and Credit Management, Billing and Invoicing, Fixed Assets, General Ledger, Finance Planning and Analysis
Procurement and Supply chain Management
Supplier Performance Management, Contracts Management, Spend Analysis, Master Data Management
Human Resources
Recruitment & Staffing Support, Workforce Deployment, HR Administration, Benefits Administration, HR Helpdesk
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
Infosys reorganizes to leverage growing business opportunities in a Flat World More In the News
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