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Communications Service Providers

Convergence based on VoIP, IPTV and IP Multimedia and consolidation are changing the industry landscape. It presents both opportunities and challenges for Communication Service Providers (CSPs).

Infosys BPO is a trusted transformation partner of global CSPs. We deliver integrated solutions to help you effect a business transformation and fulfill customer expectations.

Our CSP practice has over 4,000 professionals with deep domain expertise. We provide business solutions across PSTN, ISP, VoIP, broadband, ISDN and mobile telephony.

Our end-to-end services are backed by domain expertise and extensive engagement experience with a strong focus on:

Operational excellence
Domain training and sharing best practices/transformation initiatives across client engagements through our CSP Centre of Excellence
Quality and process certifications such as eSCM Level 4, TL 9000, CoPC and Six Sigma
Robust Governance model

We partner with clients to improve profitability through a combination of cost and revenue solutions underpinned by delivery excellence. Our offerings are supported by Infosys' consulting, technology and outsourcing capabilities.

Infosys BPO provides solutions for:

Case Studies

Infosys BPO provides Protection Management for the network assets of a US Based Wholesale Telecom Provider