BPO Services

WHAT DO YOU WANT TO DO?

Get in touch with us:

Offerings

Retail Banking

Infosys BPO offers retail banking offshore back office processing and call centre activities for large and mid-sized banks. The service offering includes processes such as new account set up, checks and returns processing, transaction processing, query handling via phone and email, cross selling, collection calling and client reporting etc. In addition, we offer services in the area of risk operations (agency and branch payments; offset posting) and check fraud research and postings.

Infosys BPO Advantage

Our operations team have in-depth knowledge of the retail banking domain and we have senior management and delivery managers with cumulative domain experience of over 400 person-years
We have made strategic investments in creating a center of excellence and domain specific certification programs
We not only give customers labor arbitrage but also believe in continuous improvement of processes. We have a proven track record of passing on both monetary and non-monetary benefits to clients.

	Asset Products	Liability Products
Client Database Management	Account Opening	Information Updates, Instructions
Risk Database Management	Collateral Valuation	Offsets, Payment Processing
Clearing and Settlement	Item Processing, Balance Transfer
Transaction Processing	Draw down, Principal due notification	Standing Instructions, processing, account updates
Customer Acquisition and Care	Cross selling, Handling customer queries	Customer queries, Customer emails
Collections	Early and late stage collection, write offs and repossession
Client Reporting	Generating client statements