BPO Services
Offerings
Shipping and Logistics
The Transportation industry is a highly fragmented industry with commoditized offerings leading to companies competing on price.
Due to the rising cost of inputs like crude oil, trained personnel and capital equipment, transportation companies have negligible leverage in commanding higher revenues due to extreme competition and inability to control capacity additions.
To navigate the industry cycle, transportation companies need to regulate input costs, which are within their control (like salary costs) and also improve process quality to differentiate their service offerings.
Infosys BPO
Infosys BPO offers the following services and solutions :
Industry - specific solutions
- Sales support
Customer profiling and registrations, rate and tariff quotations - Customer Documentation
Input of bills of ladings, import documentation, freighting and invoice generation, claims management support - Compliance & Audits
Customs manifest filings, US-CTPAT compliance, Panama Canal compliance, internal invoice audits, agency audits - Operations Support
Scheduling and routing support, business reference data management, EDI management support, track and trace
Horizontal Solutions
- Finance and Accounting
Accounts payable, accounts receivable, general ledger, finance planning and analysis, financial reconciliations and reporting - Procurement
Spend analysis, flexi-staffing, RFx management, flexi-staffing solutions, supplier performance management, master data management, vendor contract management - Human Resources
Recruitment and staffing support, workforce deployment, HR administration, payroll and benefits administration, HR helpdesk - Customer Service
Inbound and outbound contact center/s, remote sales and pricing support, business systems helpdesk - Knowledge process outsourcing
Yield management analytics, operational costing analytics
Infosys BPO has established a 'Transportation Center of Excellence' which acts as a repository of industry domain knowledge. Our Center maintains detailed process maps of industry sub-vertical business processes, researches and benchmarks business metrics for these processes and documents solution tool kits. It ensures that any business transformation solution that we prescribe is based on a solid foundation of industry domain knowledge.
Our service and solution offerings are unique in terms of their breadth and depth. While we offer services of a transactional nature (Transactional AP & AR, input of bills of lading), we are capable of executing complex, knowledge-driven processes which require decision making of a sophisticated nature (credit control, agency audits, yield management support, etc).
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
Infosys reorganizes to leverage growing business opportunities in a Flat World More In the News
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