BPO Services
Offerings
Communications Service Providers
CSPs: Wireline | Wireless | Cable
Sales to Fulfillment
- Order entry for pre-paid and post-paid customer orders
- Regulatory verification and compliance validation
- Service assignment and activation
- Mobile content provisioning
- Service setup support
- Service upgrade, change or cease provisioning
Service Assurance
- Customer technical support
- Trouble ticketing support
- Testing and troubleshooting
- Network fault and performance monitoring for voice and non-voice services
- Traffic monitoring
- Alarm management
Local Number Portability
- Our experience in providing services to Communication Service Providers globally enables us to provide Local Number Portability
Return Management
- Ensure timely product recovery
Usage to Cash
- Management of billing systems, helping clients with converged billing
- Revenue reconciliation
- Analysis and closure of third party revenue sharing for value-added services
- Billing support desk
- Analysis of revenue leakage
- Connection fraud management
Analytics
- Churn management
- Loyalty programs’ analysis
- Customer profitability analysis
- CDR and UDR analytics
- Suspense management
Back to CSPs
Learn more about Cable
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
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