BPO Services
Offerings
Communications Service Providers
CSPs: Wireline | Wireless | Cable
Data Cleansing
- Data Enrichment - Link customer data to service data and network inventory
- Cost Leakage - Invoice audits of AP/AR to/from other LECs
- Data Inconsistencies - Clean data inconsistencies between different data sources and data refresh
Fault Management
- Fault diagnostics
- Fault repair helpdesk
- Field staff appointments
Local Number Portability
- Our experience in providing services to Communication Service Providers globally enables us to provide Local Number Portability
Access Management
- Process IXC requests / orders
Cable Protection Management
- Cable disconnect protection
Billing & Collections
- Billing enquiries
- Dispute management
- Collections
- Cash applications
- Credit management
- Suspense account/Unapplied cash management
- Network Access Cost Management
Convergent Billing
- Convergent billing - One bill to the customer
Directory Services
- Customer details validation
- Yellow Page directory content creation
- Ad creation for advertisers
Enterprise Portal Management
- Entertainment content - Repurposing entertainment content and making it available on the portal for download
Order Management
- Order processing
- Order provisioning and fulfillment - Installation/Disconnection of lines
- Order validation (Compliance check)
- Quote management
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Learn more about Wireless
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
Infosys reorganizes to leverage growing business opportunities in a Flat World More In the News
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