BPO Services
Operational Excellence
Discovery
The Discovery phase of the engagement involves aggregation and understanding the client's processes, identifying the processes that can be outsourced, articulating the risk around these processes and developing a business case for the client.
The pre-requisites to facilitate the process of Discovery are:
- Identification of an outsourcing champion / resource within the organization
- Alignment of outsourcing strategy with the corporate strategy
- Establishment of clear timelines around the outsourcing initiative
How Infosys BPO undertakes Discovery
Infosys BPO has conducted highly successful Discoveries for its clients. Our process and domain experts partner with client teams to develop an optimal offshoring strategy that is consistent with their requirements. Infosys BPO’s well-defined Discovery process has helped clients to shorten their vendor selection cycle by up to 50%.
Post Discovery
The business case developed at the end of the Discovery exercise forms the basis for our clients’ internal discussions on offshoring strategy. Once the decision to offshore is made, clients form a project management team to take the engagement to the next phase or embark on a vendor selection process.
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
FAO Today: Infosys BPO is an "industry leader" More In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
Download your copy
