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Operational Excellence

Parallel Run

Parallel Run tests the migration of processes to the offshore location while ensuring that interdependent processes are not adversely affected. It takes place in the following stages:

Preparation of the ramp-up schedule
Logistics management (shift timings, transportation, food, etc.)
Execution of offshore ramp-up and onsite ramp-down while maintaining continuity of operations and service levels

Parallel Run helps achieve robust operations with all the resources and infrastructure to execute steady state operations.

CSAT

A Customer Satisfaction (CSAT) survey is conducted after each transition to get feedback from the clients and ensure world-class quality of transition

Related Information

Media Mentions

Fortune ranks Infosys 10 among Top Companies for Leaders 2007

Press releases

FAO Today: Infosys BPO is an "industry leader"

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