BPO Services
Operational Excellence
Steady State
'Steady state operations’ is the on-going delivery of services. It encompasses continuous process improvements in collaboration with the client.
The objective of Steady State is "business as usual" where the outsourced processes are executed as per the norms laid down in the Service Level Agreement (SLA).
Elements of Operational Excellence in Steady State
- Security and Business Continuity
- SLA metrics tracking and reporting
- Continuous Performance Improvement
- Human Resource Management
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
FAO Today: Infosys BPO is an "industry leader" More In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
Download your copy
