Make CRM a Daily Habit for Employees
The knowledge industry must design employee induction programs that focus on cultivating customers. According to Infosys' expert, companies need to invest in people, processes and systems to create a unique learning experience for employees.
In an article published on CRM Buyer, our expert discusses how a CRM-oriented training program improves the customer experience and converts customers into brand ambassadors -
- Rapid knowledge transfer
- Hands-on experience of concepts
- Alignment with business requirements
- Focus on business processes and systems
- Emphasis on uniform performance and efficiency
Read the article
Reproduced with the permission of CRM Buyer
Author
Seema Acharya, Principal, Education and Research Department, Infosys Limited
Seema has more than 12 years of teaching experience in academia and the software industry. Her areas of interest include business intelligence, data warehousing and data mining. She can be reached at
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