Global Delivery Model Needs a Web 2.0 Makeover
Web 2.0 has transformed how global companies conduct business. Web technologies compel enterprises to revisit their business models, streamline processes and cultivate a community of digital consumers.
Significantly, Enterprise 2.0 demands that the Global Delivery Model adapts to the dynamics of emerging web technologies. Our experts discuss the changes to be effected in the Global Delivery Model, in an article at CRM Buyer:
- Process: A hybrid process model that integrates tracking mechanisms with decentralized project management will enable evangelization in the course of delivery.
- Technology: Cloud-based architecture, multi-tenancy models, and connectivity between IT applications and social media will ensure scalability.
- Infrastructure: A blended on-premise and on-demand delivery model will provide an ideal mix of flexibility, security, customization, and control.
- Resources: Social platforms will enable IT teams to collaborate across vendors, customer support to provide near real-time service, and Human Resources to recruit global talent.
- Communication: Social media will help seamless collaboration across geographies, enhance knowledge sharing and accelerate innovation.
- Business model: The confluence of on-premise, on-demand and cloud delivery models will result in a hybrid business model that maximizes benefits.
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Published with permission of CRM Buyer
Authors
Venkataraman Ramanathan, Lead Consultant, Enterprise Solutions, Infosys
Venkat has more than nine years of experience in the IT industry, in diverse verticals such as Banking, Manufacturing, Services, and Hi-Tech. He has performed key roles in Customer Relationship Management (CRM) and Master Data Management (MDM) implementations. He can be reached at
Srinath Pydimarri, Senior Consultant, Enterprise Solutions, Infosys
Srinath specializes in Customer Relationship Management (CRM) solution conceptualization, design and project management. He has extensive Siebel CRM experience. He can be reached at
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