Amdocs Upgrade Offering
The current Amdocs Customer Relationship Management (CRM) implementation has helped companies outsmart the competition in a complex and demanding marketplace by delivering high-quality customer experience. However, to retain the advantage, a company must constantly evaluate whether business needs are met in an optimal way or do they need to upgrade their Amdocs CRM to reduce enhancement costs for new functionalities and avail extended vendor support.
Infosys Amdocs Upgrade solution reduces risk, costs & cycle time by leveraging proven Infosys In-tune upgrade methodology which has been tested successfully for various versions of Amdocs CRM. It divides the Upgrade process into three phases, namely pre-upgrade, upgrade and post-upgrade. The Upgrade solution is bolstered by Infosys tools & accelerators which help to minimize risk and provide greater value for money to customers.
The Infosys Amdocs Center of Excellence ensures high-quality strategic package evaluation and roadmap, robust implementations and rollouts, faster upgrades, and dependable production support.
Advantages of the solution include:
- Accelerators and Tools capabilities reduce customization effort by 25% and time to market by 20%
- Iterative upgrades ensure that the final production move is error-free and within the planned production downtime
- Minimal production downtime for business availability
- Tool-based Performance Testing Solution