iBillCare: Platform Solution for CSPs' Customer Care and Billing Functions
CSPs are expending time and energy liaising with numerous vendors resulting in lesser time and fewer skilled personnel to concentrate on core competencies, thus affecting performance.
Infosys' iBillCare Business Platform Solution equips Communication Service Providers (CSPs) to focus on their core competencies with integrated suite of applications, addressing their customer care and billing functions. iBillCare enables a significant reduction in the CSPs' operational expenditure and capital expenditure
It provides best-in-class processes for Lead-to-Cash, Concept-to-Market and Trouble-to-Repair cycles. The application suite boasts a scalable infrastructure and is hosted in state-of-the-art data centers for global delivery. The suite provides two levels of feature-rich service offerings, bringing with it optimization at the process and technology layers. iBillCare is ready for use without any set-up or maintenance implications. It also provides a single point of interaction, allowing efficient integration of systems and processes, leading to quicker delivery and smoother cash flow.