Solutions
Infosys offers industry-specific and technology-specific solutions to help enterprises address their CRM challenges. We have dedicated solution laboratories and a Center of Excellence to develop cutting-edge solutions.
Infosys Communications Lab offers a pre-integrated suite of solutions that leverage Oracle's comprehensive offerings for the Services industry. These solutions help Communications and Media & Entertainment companies address business challenges and adapt quickly to new industry trends.
Read
Voice of Customer social analytics solution, social channel enabled customer service solution and Infosys SocialEdge Platform are specific Social CRM solutions from Infosys that enable adoption of Social CRM swiftly and smoothly.
Read
Amdocs CRM solution is robust and affordable with extensive customization capabilities and integrates easily with the customer's existing enterprise systems. Infosys' Amdocs competency is bolstered by skilled resources, proven tools, methodologies, templates, and accelerators, and supported by the Amdocs Center of Excellence.
Read
Infosys' iBillCare Business Platform Solution equips Communication Service Providers (CSPs) to focus on their core competencies with integrated suite of applications, addressing their customer care and billing functions.
Read
Infosys' Patient Relationship Management (PRM) solution provides the answer to most problems that arise in patient-related non-clinical service delivery. Built on Microsoft Dynamics CRM 4.0 platform, the PRM solution is designed to meet the needs of healthcare providers as well as patients.
Read
This solution addresses retail banks' unique requirements by integrating the Salesforce.com CRM application with in-house customer databases and external third-party systems. It reduces cycle time for customer onboarding by cutting down manual intervention and dependency on multiple systems, promoting efficiency in operations and customer satisfaction.
Read
Infosys' CRM solution for Wealth Management and Private Banking helps users deal with compliance complexities through its Due Diligence and Know Your Client features. All users are granted system access, with the solution allowing... role-based views of data. This eases portfolio management, asset allocation and document tracking. In addition, the solution integrates seamlessly with other systems, thereby allowing updated and accurate client information to flow through all departments. Offering rich dashboards and reports, the solution gives a 360° view of the clients. Detailed information capture enables the relationship officer to manage client relationships efficiently.
Infosys' Wholesale Distribution solution for Consumer Packaged Goods (CPGs) companies, in the business of computer and office equipment, gives better control over operational productivity and... sales operations. Built on Microsoft Dynamics CRM 4.0 platform, the solution aims at building proactive relationships with existing and new clients. It leverages tailored sales processes for specific products, services and market segments.
Infosys' Customer Data Integration (CDI) solution helps companies get a 360-degree view of each customer. Our solution serves as the technology backbone for a customer's relationship with the company.
Read
Infosys' Applied Customer Intelligence (ACI) solution helps companies gain insights into their customer base, unearth value and hidden opportunities, and identify potential growth areas.
Read
Infosys' Telecom Order Management solution (TOMS) helps Communication Service Providers and cable operators achieve rapid time-to-market, efficient order management for next-generation services, and address BSS challenges.
Read
The Siebel Business Process Testing Accelerator contains pre-built test cases and industry best practices to automate the Siebel functional testing suite quickly and cost-effectively. The solution maximizes Return On Investment on existing and planned Siebel functional testing investments.
Read
Infosys' Volume and Price Risk Exposure Hedging solution leverages Infosys' proven methodologies and implementation experience to facilitate higher precision for hedging volume and price risk exposures.
Read