Patient Relationship Management Solution
Disorganized information across hospitals constitutes a major drawback in the delivery of efficient healthcare. Non-clinical tasks are often managed in isolation, thereby creating added paperwork and applying undue pressure on the healthcare provider. In this situation, PRM solution provides the answer to most problems that arise in patient-related non-clinical service delivery.
Infosys' PRM solution is designed to meet the needs of healthcare providers as well as the patients. Healthcare providers benefit from optimized revenue through greater patient satisfaction, improved communication, effective outreach campaigns, and increased user productivity. Patients can use the patient self-service portal to interact with the healthcare service provider, gain access to relevant information and network with specialists. The portal also provides the opportunity for patients to engage with a community of individuals with similar ailments.
The Central Master Patient Index is a comprehensive storehouse of patient information including demographic profile, history of visits, vitals, condition, and medication. It provides a 360-degree view of patients, helping the hospital address their healthcare needs with efficiency. The Scheduling Management feature strengthens front-office capabilities such as appointment scheduling and registering patient information.
The out-of-box integration between Microsoft Dynamics CRM and Microsoft Outlook enables easy scheduling of patients for examinations, visits, treatments, and procedures by blocking the calendars of relevant personnel within the care provider organization.
The Infosys Advantage
- Custom-built capabilities to improve relevant information capture. For example, patient history, visits, allergies, ailments, referrals, etc
- Robust audit log to track modifications made to patient records
- Access to data feeds from other medical systems
- Development of a patient portal to enable patient self-service and e-consultation
- Efficient Referral Management processes for retaining and expanding patient base