Microsoft Dynamics CRM Solution for Wholesale Distribution
Fierce competition among manufacturers, retailers and distributors of computer and office equipment has cast pressure on their revenue and profit margins. Given the tremendous growth in discerning customers, corporations are keen to overhaul their sales and service management. They need a CRM solution to equip the sales force to proactively take on the market challenges and improve operational efficiency.
Infosys' Wholesale Distribution solution, designed with strong Business Intelligence (BI) capabilities, enables comprehensive account and territory management, sales quota management, and incentive/ compensation management. Built on Microsoft Dynamics CRM 4.0 platform, the solution provides a 360° view of customers. Equipped with robust audit-log capabilities, it creates ample opportunities for cross-sell and up-sell.
Aimed at building a proactive relationship with existing/ new clients, the solution leverages tailored sales processes for products, services and market segments.
The solution reduces administrative overheads and provides web-based integration with backend ERP systems. It comes with pre-built adapters for integration with third party credit rating agencies facilitating credit checks.
It's available for hosted as well as on-premise deployment. The Wholesale Distribution solution comes with enhanced security for sensitive data with transaction audit logs