Manufacturing
Manufacturers face a rapidly changing landscape as a result of globalization. Collaboration across geographies with service providers, contractors, partners and suppliers is integral to global operations. Manufacturers must adopt emerging technologies to efficiently create, capture, locate and share knowledge and expertise.
Infosys provides solutions across functional areas such as sales, customer and account management, and retail channel management. We help manufacturers seamlessly integrate data and processes across different operational areas, customer quotes and orders.
We provide manufacturers a competitive advantage with a customer relationship strategy by deploying state-of-the-art packaged solutions faster and at reduced costs. We offer end-to-end solutions and services, from road map definition to post-production support on Oracle Siebel solution.
The Infosys Advantage
Our Manufacturing-CRM offerings include:
- Proven expertise in implementing Siebel Automotive application across areas such as customer service, sales, collaborative marketing, campaign management, channel partner management, warranty and road side assistance services, business intelligence and analytics
- Expertise in implementing leading business practices and processes in manufacturing
- Delivery excellence leading to Total Cost of Ownership improvements across key areas such as implementation, maintenance, upgrade and system management
- Services to enhance the user experience, increase productivity and accelerate end-user adoption
- Infosys methodologies for non-linear engagement models
Challenges
- Solution Complexity: Complex business processes make it imperative for several customizations in the solution being developed. Multi-channel integration and convergence of technologies add complexity to the solution design process.
- Data Quality: Integrity, consistency and availability of data is a major concern due to disconnected legacy applications and multiple data-entry points.
- Inflexible Processes and Inappropriate Function: Some manufacturers rely on outdated technologies and are reluctant to adopt state-of-the-art CRM packages.
- Knowledge Management: A significant amount of knowledge resides with employees. Such knowledge is not documented or resides in outdated standalone systems and data files.
- Change Management: Manufacturers have to overcome the organizational, managerial and political barriers that hinder the adoption of new technology.
Infosys' Solutions
- Proprietary methodologies, business process models, white papers, reusable tools, checklists and templates.
- Manufacturing domain ecosystem
- Understand the business needs
- Envision a clear strategy and business outcome
- Define and design the solution
- Build and deliver the solution
- Confirm the business outcome
- Operate and optimize the business outcomes
- Partnership with Oracle, one of the leaders in CRM implementation