This global leader in branded foods and beverages faced a marketing challenge in effective campaign management due to the lack of quality data and non-availability of a scalable system for managing its operations. This led to longer cycle times for running...
campaigns. Also, the company was unable to reach its customer base effectively. Infosys was chosen for its vast Siebel expertise and a cost-effective methodology to provide support and maintenance solutions for the Siebel applications.
Infosys enhanced the CRM application of a Japanese automaker to support the launch of a new vehicle in Europe and streamline operations worldwide. Our solution helped the automaker implement a single instance global solution and build interfaces to...
critical legacy applications in a phased manner.
Infosys integrated Salesforce while developing multiple functionalities across the sales module and implementing the marketing module at a leading bank. Our solution provided visibility to relationship bankers and sales managers with figures and the status...
on various opportunities and cases through multiple reports and dashboards.
Infosys implemented Salesforce at a leading energy, fuel and resources company in Europe and Australia. Our solution provided organization-wide CRM infrastructure for lead management, claims management, sales management, customer data management...
and Partner Relationship Management (PRM).
A Financial Services company merged with another leading bank leading to a disparate mix of business processes, tools and systems with varying maturity levels. Infosys provided support for the merged entity by defining the Customer Relationship Management (CRM)...
strategy and implementing it.
A leading bank had to cleanse the data of millions of customers and accounts after acquiring other banks. The bank partnered with Infosys to upgrade from IBM WebSphere Customer Center v6.5 to InfoSphere Master Data Management V8.0 to enable future master...
data consolidation.
One of the largest telecommunication service providers in the Asia-Pacific region had three disparate IT programs for sales, marketing and customer care. These programs negatively impacted commercial contact with vendors and resulted in inadequate operational...
metrics and system performance. Infosys consolidated five different Siebel® CRM applications in different business units into an integrated and upgraded system. In addition, new initiatives were incorporated in Sales and Marketing - ICM, Bid/Contract Management and Marketing and Analytics.
A market leader in the international air express industry operated at a country-level without global processes or an IT road map. Rapid growth and restructuring led to disconnected customer-facing processes and information residing in disparate systems...
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Infosys helped the client consolidate its Global Sales and Marketing processes, and developed an IT road map to deliver best-in-class Sales Force Automation for the global sales application. The CRM initiative helped create customer segmentation and gain approximately 1% increase on a revenue base of 45 billion Euros.
A leading US bank acquired another bank. The merged entity had to seamlessly integrate the customer service organizations. The new bank partnered with Infosys to ensure operational efficiency and customer satisfaction at all customer touch points
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Infosys was involved right from the definition of business requirements to the deployment of the application and production support for around 500 users across the US Our solution resulted in increased scalability and improved productivity by 23% and enhanced customer satisfaction by over 5%.