Multichannel user experience – a banking perspective
By Aditya Chati
Achieving good multichannel UX is not rocket science. It just requires banks to spend more time understanding the opportunities afforded by good UX rather than the difficulties. As connectivity becomes ubiquitous and Internet interfaces multiply, the traditional service and support ecosystems that created, maintained, and enhanced the functionalities available on the Internet are undergoing a sea change. Find out how much multichannel delivery matters to an enterprise.
More the merrier: the hacker's motto
By Kiran Kalmadi, Anil Palakeizh Radhakrishnan, Rajat Gurnani
Just what the insurer wanted: a 'tabletized' future
By Sukhna Dang, Dinesh Patil