Solutions
Real-Time Alerts - A Big Step Forward in Collaborative Banking
Alerting technology is one that is expected to grow strongly, particularly as customers realize that it offers them increased control over their interaction with banks.Download
The Next Wave in Internet Banking
The Internet banking model was originally built with a view to merely replace identified brick-&-mortar services and provide an online means of reaching out to the bank.Download
One Billion Opportunities: Banking the Unbanked Globally
There is a billion-strong globally distributed market actively seeking financial services. This represent enormous earning potential for banks, but constitute the unbanked.Download
Banking the Unbanked: Going Mobile
Mobile and e-banking solution is emerging in a big way as it enables convenient, fast, simple and secure branchless banking.Download
How will web services impact cash management?
An executive’s guide to web services and how they are likely to impact the cash management function in financial institutions.Download
Customer Analytics
Finacle customer analytics solution, integrated with Finacle universal
banking solution, provides holistic customer analytics for banks, through
both insightful business reports and rigorous statistical models. This
enables the business to cross-leverage analytic output to strengthen its
customer engagement and management strategy, resulting in institutionalization
of customer relationships and differentiation of service experience.
The solution empowers banks with comprehensive analytics support,
ranging from data acquisition to reporting and analysis, leveraging
quantitative modeling techniques and multi-dimensional reporting. It
provides critical information such as customer attrition scores or
profitability scores to enable comprehensive understanding of the
customer. These scores can also be extended to front-end applications or
combined with online tacit information to facilitate timely and
effective decision making. Truly modular in structure, Finacle customer
analytics solution presents banks with the flexibility to pick
and choose specific customer analytic functions relevant to the
business, across the customer life-cycle stages of acquisition,
development and retention.
Key Modules
- Campaign Management
- Cross-sell and Product Holding Analysis
- Customer Profitability and Lifetime Value Analysis
- Attrition and Loyalty Analysis
- Transaction Behavior Analysis
- Service Request Analysis
Business Benefits
Robust Framework for Customer Acquisition, Development and Retention
The solution encompasses end to end analytics across the customer relationship life-cycle. The interactive modules provide banks with a robust framework to understand the customer better and facilitate differentiated customer experience.
Enhanced Customer Value
Finacle customer analytics solution increases the bank’s relationship revenue through analytical insights that facilitate effective cross-sell and up-sell, improved stickiness, targeted loyalty programs and profitable repositioning of offerings. This enables banks to take customer centric decisions and enhance customer value.
Improved Decision-making Support
Arming banks with best-in-class analytical CRM capabilities throughout the customer lifecycle, Finacle customer analytics solution empowers the business with the intelligence to make informed, well-advised and timely decisions.
Reduced Time to Market
The solution’s predefined data mapping, extraction programs and data aggregation draw analytical outputs through an automated process. The in-built analytical models and reporting templates further reduce time to go-live, significantly.
Low Total Cost Of Ownership
Finacle customer analytics solution mandates minimal investments in terms of infrastructure capabilities and resources. The technology agnostic solution can be deployed on banks’ existing reporting and modeling tools with minimal customization effort.
Advizor
