Human Capital Management

Telenet Streamlines HR Processes To Improve HR-readiness


The Client

Telenet, one of the leading telecom companies in Belgium, provides Broadband Internet, multi-media, fixed-line telephony and TV services to more than 500,000 broadband internet customers, 275,000 telephony, 1.6 million TV customers and 76,000 satisfied professional clients.

  • The client needed integration across multiple systems to sustain their growth strategy, and also to respond quickly to business and Belgium-specific statutory needs with minimal costs
  • Telenet was looking forward to a paperless organization, particularly in the areas of talent management, HR operations and training
  • The company wanted to automate and streamline routine HR transactions to provide a consistent process, to store and report data with special emphasis on offer processing, employee data management, salary management and annual salary increases

Challenges
  • Integrating disparate legacy systems, such as payroll systems and other third-party systems, with the already implemented Oracle modules such as Oracle Purchasing and Oracle Financials. Huge data conversion and integration of data was also required due to recently acquired companies
  • While the fluid organization structure needed a suitable organizational design, there were significant gaps identified in training and talent management processes
  • Product-related challenges with respect to Oracle Self Service had to be resolved with the additional challenges of having multiple languages (Dutch, French and English) for all HR systems

Our Solution
  • The solution involved the implementation of the Oracle HRMS 11i suite including Core HR, Talent Management, Self-Service and Training, and integrating third-party payroll systems and other external systems leading to streamlined HR processes and cost savings
  • The implementation of the Oracle e-Business Suite enabled streamlined HR processes across all business units and direct integration with financials, purchasing, projects, logistics and field services
  • Critical salary-related processes, such as the annual compensation review process, were automated and integrated with the third-party payroll systems and HR systems
  • The implementation enabled automation of the Talent Management and Training processes. Workarounds were developed for appraisals, training enrollments, and approvals through personalization of the OA framework, Oracle approvals management and workflow customization

Benefits

Telenet achieved its objective of integrating the HR system with the already existing Oracle Financial modules. Infosys' solution also enabled a paperless organization by e-enabling the various HR processes such as appraisals, compensation reviews and training, enabling managers to focus on strategic initiatives. The solution delivered the following benefits:

  • Transparent HR Processes
  1. Simplified HR processes for line management and for employees with focus on HR activities and processes and well-defined organizational responsibilities
  • Time Efficiency and Cost Efficiency Improved
  1. Time efficiency improved by reducing the maintenance cost for the financial department (approximately 36 HR person days reduced)
  2. Time efficiency improved for line management and HR to make relevant personnel available when needed
  3. Single data entry point and reduction of multiple databases; automation of paper-based processes like appraisals led to an increased efficiency with reduction in effort by approximately 270 person days for business managers and approximately 160 person days for the HR
  4. Elimination of manual work
  5. Reduction in business-line managers' time spent on performance management by approximately 130 person days
  • Proactive HR Management
  1. Improved focus on working as a support organization
  2. Efficient time management to build a strategic business partnership
  3. Re-focus on business, less administrative work due to overall reduction in manual effort by approximately 800 person days
  • Improved HR Documentation
  1. Centralized database enables reporting of end-to-end HR processes
  • HR-ready for the Future
  1. Ready for mergers and acquisitions
  2. HR plans include:
  3. Ready for decentralized HR support
    1. Elimination of helpdesk functions (phone calls/mail)
    2. Reporting at the disposal of line management (self service)