Infosys Application Management practice offers support services for applications, middleware platforms and technologies.
- Application operations
Includes 24x7 monitoring of applications for availability / performance / capacity, batch monitoring / management. Application service desk includes incident management activities such as incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.
- Production support
Involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment, and creation of RFC and break-fixes (excluding code changes).
- Release and change support
Comprises setting up of various test environments, release / change activities such as release coordination, emergency releases, build and code deployment, managing release calendar, and configuration management / SCM tool administration.
- Middleware product support
Includes product administration activities such as monitoring, user administration, application deployment, patch management, and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management, and DW / BI tools.
- WebSphere High Availability Solution
Infosys WebSphere High Availability Solution addresses your needs for high availability in middleware. Our cost-effective solution is conceptualized, designed, and implemented with a set of proprietary IBM tools and mapped at different layers in order to provide high availability.