Forrester case study: Telecom NZ partners with Infosys to develop TCoE
Telecom New Zealand partnered with Infosys to successfully develop a testing center of excellence (TCoE) on time and within a budget. A case study published by Forrester Research cites the industry expertise and experience that Infosys carries and the innovative testing practices at Infosys as reasons for the TCoE's success.
Infosys enabled a smooth implementation of the TCoE by:
- Combining in-house tools at Telecom NZ with proprietary testing methodologies
- Deploying a three-step transition model of knowledge transfer, shadow testing, and primary testing
- Incorporating automation and testing best practices
The robust quality processes established by Infosys helped reduce testing costs by NZ$470,000; improve defect-detection efficiency by up to 98%; and accelerate time to market significantly. Further, by establishing the TCoE, Telecom NZ was able to avoid financial penalties totaling NZ$10 million.
The Infosys TCoE solution combines a strategic governance framework, automated testing, and innovative test methodologies that are integrated with the practices and tools of global customers.
Download the Forrester Research case study
Reproduced with permission of Forrester Research
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