Customer Care and Billing Testing and Validation Services
As Communications Service Providers (CSPs) focus on meeting changing consumer needs in customer care and billing, they need to shift from legacy systems to Commercial off-the-shelf (COTS) packages to achieve increased flexibility and agility. In addition, CSPs must adopt the enhanced Telecom Operations Map (eTOM) framework to manage critical business processes.
Infosys’ Customer Care and Billing solution is a bundled offering that addresses the functional and non-functional validation requirements of complex customer care and billing implementations. Based on the robust enhanced Telecom Operations Map (eTOM) framework, our solution has pre-packaged end-to-end test scripts of all leading COTS packages such as Oracle’s Siebel, Comverse Kenan, Amdocs Ensemble, Intec Singl.eView, Oracle BRM and web portals. Our solution also caters to the performance and migration testing of these packages.
| Usability, accessibility and availability |
- Pre-packaged test scripts covering all business processes across CRM and billing
- Pre-built user stories to validate completeness of the business process
- Automation, accessibility and usability solutions
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- Enhanced customer experience
- Reduced risk in large transformation programs
- Reduced system downtime
- Cost savings of 40%-50%
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| Billing issues |
- Comprehensive billing solution caters to functional and non-functional requirements
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- De-risks billing deployments
- Arrests revenue leakage
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| Lack of flexibility and inability to incorporate changes late in the cycle |
- InFlux task flow diagrams easily incorporate changes
- Infosys Functional Test Case Generator creates new test cases instantly
- Modular test planning approach
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- Reduced effort for deployment
- Faster time-to-market
- Cost savings
- Business-IT alignment in validation
- Increased flexibility
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| Defect leakage |
- Repository of billing process business flows
- Risk-based testing and selection of optimized scenarios
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- Maximum test coverage
- Defect-free deployments
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Learn more about our Wireless in a Box Validation Solution and End-to-End Testing and Validation of Business Transformation Programs