Point-of-Sale Testing and Validation
Retail Testing Practice | E-commerce Testing | POS Testing
Retailers can enhance the shopping experience of their customers through offerings such as self-service kiosks, multiple payment modes (cashless and pre-paid options), and advanced Customer Relationship Management (CRM) or loyalty programs. However, retailers face several challenges related to Point-of-Sale (POS) applications -
- Integration of POS systems involves numerous inter-connected systems and third-party elements
- Rapid technological advancements necessitate frequent hardware and software upgrades leading to the proliferation of infrastructure
- Adoption of PCI-compliant, tamper-proof infrastructure at all POS terminals to protect cardholder data and identity
Infosys' POS Testing Services offer domain-specific customized solutions to enhance the customer experience. Our cost-effective solutions based on Quality Assurance (QA) experience in POS implementations help retailers achieve faster validation cycles. The solutions include several reusable test assets related to the implementation of in-store POS applications. In addition, our in-house solutions such as the Functional Test Case Generator build automated test cases from customized business process libraries.
The Infosys Advantage
- Infosys POS Test Lab, in combination with the Global Delivery Model, ensures lower Total Cost of Ownership (TCO)
- Service Level Agreement (SLA)-driven service delivery focuses on:
- End-to-end QA support for releases
- Monitoring availability
- Configuration management
- Non-functional and functional testing
- Process standardization
- Key Performance Indicators
- Automation framework and tools for POS testing include:
- Continuous service improvement enabled by:
- Best practices and knowledge management
- Process standardization
- Trend and root-cause analyses
- Six Sigma methodology for process improvements
- High cost of infrastructure to create and maintain multiple systems
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- Offshore POS Lab
- Dedicated global delivery team for production-simulated functional testing across multiple systems
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- Lowers Total Cost of Ownership
- Provides an enhanced shopping experience
- Ensures uninterrupted system availability during peak loads
- Predicts performance behavior
- Reduces effort for multiple infrastructure setup
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- Multi-channel integration increases workload and delays completion of projects
- Frequent hardware/ software upgrades to avoid obsolescence
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- Integrated cross-channel QA approach
- Enterprise testing strategy for middleware
- Component-level validation
- Offshore POS QA Lab
- Accelerated QA approach for stores' package suites
- Proprietary tools and frameworks to accelerate testing of POS applications
- Performance modeling
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- Reduces overall testing effort by almost 20%
- Reduces post-production defects by approximately 20%
- Accelerates time-to-market
- Improves reliability and availability
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- Data vulnerability, intrusion and security testing
- Test data masking and privacy solutions
- Integrated test data management strategy and tool-based solutions
- Program-wide unified tools usage
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- Ensures PCI compliance
- Minimizes security risks
- Reduces cost of tool ownership
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- Low automation feasibility with hardware dependencies
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- Customizable automation scripts modeled in Infosys Test Automation Accelerator
- Reusable test automation framework and test scenarios
- Automation with object simulation methodology
- Automated strategy for stores and cross-channel testing
- Automated and model-based testing of stores
- POS automation through simulation of device/ peripheral calls
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- Saves 10% in automation effort
- Reduces framework development effort by approximately 80%
- Lowers automation cycle time
- Minimizes defects in test planning
- Increases automation coverage by up to 65% compared to 35%-40% achieved through standard automation strategies
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Learn more about our Retail and E-commerce testing validation offerings