Business That Listens: Gaining a Competitive Advantage through Information

Technology enables businesses to identify, acquire and refine information to gain a competitive edge. In this paper, Infosys’ experts look at how businesses can benefit from ‘listening’ to customers. Our experts present a technology-based model... to collect analytical data from hotspots, rationalize it based on business rules and provide it to systems that can adapt themselves based on the information. They propose a solution, based on SOA principles, that identifies business hotspots and addresses the process of maturing them into ‘listening’ nodes.

Personalizing Portals - An Introduction

Personalization is a systematic approach to treating customers as individuals. In this paper, Infosys' experts outline a method to define the personalization strategy for a portal. The personalization strategy consists of identifying the elements... of the portal that can be personalized, the facts about users that can be used to drive personalization and the rules that relate one to the other. The authors propose a Personalization Maturity Model (PMM) to identify areas where personalization can be improved to attain the next level of maturity.

Defining a Governance Model for Portals

While implementing portals, the focus is often only on technology. It is assumed that the portal is yet another IT application with the usual execution and operational dimensions. However, portals involve softer issues which, when... ignored, lead to unsuccessful implementations. These issues relate to change management and the governance model for managing change.

Management of Enterprise Multimedia Information

Enterprises have structured as well as unstructured information. Structured information is inherently more manageable than unstructured information. However, managing unstructured enterprise information in multimedia formats is a key market enabler and differentiator.

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This article appeared in the SETLabs Briefings on 'Enterprise IT Perspectives' (Oct - Dec, 2006).

Semantic Integration in Enterprise Information Management

Application provisioning on dedicated servers and over-provisioning hardware for peak loads have led to server proliferation and low utilization. Creating structurally integrated and semantically rich information should be the focus of next... generation EIM systems to enable the enterprise to use information more meaningfully.

This article appeared in the SETLabs Briefings on 'Enterprise IT Perspectives' (Oct - Dec, 2006). Archives

Envisioning a Portal Solution

Organizations are rapidly transforming from document-oriented systems to real-time, dynamic information models. Enterprise Information Portals (EIPs) that provide personalized single window access to content, applications and data... are at the center of this evolution. They can deliver revenue growth opportunities and productivity gains leading to cost optimization. This paper discusses the challenges in launching an EIP, and the Framework for Portal Governance by examining EIP Envisioning, EIP Solution Methodology.

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Testimonial

"Infosys have established themselves thought leaders in portal space within BT. They bring on table strong technical and programme management skills.. "
- Alexander Robertson
Program Manager, BT

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