Organizations spend precious budget dollars on just running IT operations, leaving very little room for growth and transformational initiatives. Learn how Infosys can help reverse this process.
Chandrashekar Kakal, senior vice-president and global head of IT services at Infosys, talks about how automation will impact the future of IT services.
Published with permission of Business Standard
As demands on IT outpace budgets and resources, Chandrashekhar Kakal, senior VP and global head of Business IT Services at Infosys, talks about how data center outsourcing can enable organizations to attain higher levels of scalability and agility....
The reality of today’s situation is that organizations must increasingly look to data center consolidation and outsourcing as critical levers to achieve agility, as well as manage costs and service levels.
Published with permission of IT-TNA
In an environment where the market is demanding 'more for less', Chandrashekar Kakal, Senior VP and Global Head of Business IT Services at...
Infosys, explains how the company bagged multi-million dollar deals by unlocking greater value for clients through an integrated approach in traditional services.
Published with permission of The Financial Express
It’s time governments in emerging countries considered integrated cloud-based government-to-citizen (G2C) services as a means to improve governance and performance.
Published with permission of Dataquest India
Enterprises undertake major transformation programs such as datacenter consolidation and virtualization in a bid to reduce costs through automation...
and standardization. However, benefits from these initiatives can be enhanced by implementing them in a specific sequence.
Reproduced with permission from Virtual Strategy Magazine
Read about changes in the new version of COBIT (Control Objectives for Information and Related Technology), and the recommended approaches to implement this framework.
Published with permission of M.E.Kabay, InfoSec Perception
Virtualization is a building block for cloud infrastructure. It also fosters collaboration and enterprise mobility.
Published with permission of Virtual-Strategy Magazine
IT Service Management can benefit from Lean Manufacturing principles to minimize waste, enhance productivity and reduce costs. Infosys’ expert blogs on how Lean transformed the IT Service Management operations of a Financial Services...
company. He shares his experience of using Lean principles to enhance the efficiency and effectiveness of IT Service Management in Event Management and Service Operations processes.
In this podcast, Infosys' expert discusses a multi-step approach that combines the strengths of IT Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT), defect reduction capabilities of...
Six Sigma and waste elimination tools of Lean to develop effective ITSM processes.
Through a series of podcasts Infosys' expert gives you an overview of IT Infrastructure Library (ITIL) v3, discusses how ITIL v3 is an enhanced version of v2, helps you understand the importance of the service portfolio and find out the key components driving service strategy and design.
Business users are adopting Web 2.0 concepts such as RSS feeds, wikis and blogs. Our expert discusses the impact of Web 2.0 and how it can transform IT Service Management (ITSM).
Infosys' expert discusses the release of ITIL Version 3.0 and shares thoughts on its adoption and implication to IT organizations.
Our expert focuses on metrics to measure the success of change management in IT Service Management programs. He proposes best practices in the areas of process maturity and business outcomes to optimize change management.
Information security is a business imperative in today's information-dependent environment. Infosys proposes an end-to-end information security program and shares best practices in IT Service Management.