Application Management
Infosys' Application Management practice offers support services for applications, middleware platforms and technologies.
- Application Operations
Includes 24x7 monitoring of applications for availability/performance/capacity, batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting
- Production Support
Involves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, creation of RFC and break fixes excluding code changes
- Release and Change Support
Comprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management/SCM tool administration
- Middleware Product Support
Includes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management and DW/BI tools
- WebSphere High Availability Solution
Infosys' WebSphere High Availability solution addresses your needs for high availability in middleware. Our cost-effective solution is conceptualized, designed and implemented with a set of proprietary IBM tools mapped at different layers to provide high availability
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Enterprise Operation Services - includes 24/7 operations support for enterprise applications such as SAP