Infrastructure Management Services

Auto Discovery: The Potential to be a Key Component of Change and Configuration Management Strategy

Organizations with a large number of IT assets have complex relationships that undergo frequent changes. Asset information continues to be recorded in individual non-interlinked sources, which creates the risk of being... unable to accurately report on IT assets.

Business-Technology Alignment: A Fundamental Consideration for ITSM Tool Selection

IT Service Management (ITSM) is evolving as a crucial component in aligning business with technology. Implementing ITSM successfully requires appropriate technology support. Selecting the toolset appropriate to your specific requirements... and building a case to justify the investment is a fairly challenging exercise.

Service Management in Turbulent Times

Organizations face several challenges in improving customer experience. IT service management, though an evolving area, helps align complex and diverse IT services delivery and operations with business needs by focusing on an integrated process-based approach.

Extracting Value in Information Security Services through IT Service Management

In the wake of threats from viruses and terrorism, information security is vital in an IT-dependent environment. Organizations need to view the components of an information security program as services and apply IT service... management principles to change stakeholder outlook and deliver value through information security.

Information Conundrum: How Much is Too Much Information When it Comes to Business Service Management Implementation Compliance

Organizations face a unique challenge in implementing Business Service Management (BSM) - the 'Information Conundrum'. What information to track? When do the costs of tracking information outweigh its benefits?... These issues, if not addressed, may affect BSM implementation adversely. This paper addresses these issues and explains the pitfalls that need to be avoided in BSM implementations.

Leveraging Metrics to Accelerate Business Service Management Implementation

The need in this era of information overload is mature metrics that are indispensable in accelerating Business Service Management implementations.

Linux and High-Performance Computing

Linux has come to represent the Open Source movement. The core of the Linux OS is the Linux kernel. It supports a wide variety of hardware with excellent support for clustering and virtualization technologies Further, its open source nature has led to excellent security features.