Infrastructure Services

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Service Offerings

IT Service Management Consulting

Infosys has proven expertise at enabling IT Service Management (ITSM)-led transformation based on best practices and standards such as ITIL, COBIT and ISO 20000.

Our services encompass the entire IT Service Management lifecycle:

Strategy and Design - We formulate our clients' ITSM transformation strategies laying emphasis on aligning their IT operations to their business services. Process Assessment, Design and Implementation are critical elements of a transformation exercise that involves in-depth review of service management processes, tools and organization structure. They lead to identification of quick wins and lay the foundation for a long-term roadmap to increase operational efficiency and effectiveness. Infosys supports clients in initiating their ITIL V3 journey, through assessments, ITIL V3 Bridge Implementations and executive workshops.
Program Implementation and Management - To get maximum benefit from IT investments, Infrastructure and Service Management programs must be delivered on time and within budget. Our Infrastructure Program Management Office (PMO) services use industry best practices such as PMBOK and PRINCE2 to define KPIs for programs, to track progress and to provide day-to-day support through Program Assessment, Process Consulting and PMO support.
Operationalize and Optimize - Our Process Management and Optimization Services help achieve the desired operational efficiencies, process stabilization, and process capability improvements through use of Infosys-designed and tested toolkits, as well as best practices like Six Sigma. This service is delivered using our global delivery model, utilizing a mix of offshore-onsite resources and delivered from our Process Operations Center by experts.

White Papers

Service Management in Turbulent Times