Infosys - IT Services | Infrastructure Services | Service Offerings

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Service Offerings

Infosys' Application Management practice offers support services for applications, middleware platforms and technologies.

Application Operations
Includes 24x7 monitoring of applications for availability/performance/capacity, batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting
Production Support
Involves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, creation of RFC and break fixes excluding code changes
Release and Change Support
Comprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management/SCM tool administration
Middleware Product Support
Includes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management and DW/BI tools

Enterprise Operation Services - includes 24/7 operations support for enterprise applications such as SAP

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