Win in the flat world

Streamlined HR Processes Improves HR-Readiness for Telenet


TelenetThe Client
Telenet, one of the leading telecom companies in Belgium provides Broadband Internet, multi-media, fixed-line telephony and TV services to more than 500,000 broadband internet customers, 275,000 telephony, 1.6 million TV customers and 76,000 satisfied professional clients.

Business Need
  • Telenet needed integration across multiple systems to sustain their growth strategy and also to react quickly to business and Belgium-specific statutory needs with minimal costs
  • Telenet required streamlining of HR processes across all business units
  • Telenet wanted a paper-less organization, particularly in the areas of talent management, HR operations and training
  • Telenet wanted to automate and streamline routine HR transactions to provide a consistent process, to store and report data with special emphasis on offer processing, employee data management, salary management and annual salary increases
Challenges
  • To integrate the disparate legacy systems, such as payroll systems and other third-party systems, with the already implemented Oracle modules such as Oracle Purchasing and Oracle Financials. Huge data conversion requirements and integration of data required from recently acquired companies was a challenge as well
  • While the existing fluid organization structure needed a suitable organizational design, there were significant gaps identified in the training and talent management processes required to be addressed through this implementation
  • Product challenges with respect to Oracle Self Service required to be resolved with the additional challenge of having multiple languages (Dutch, French and English) for all HR systems
Our Solution
  • The Infosys solution involved the implementation of the Oracle HRMS 11i suite including Core HR, Talent Management, Self-Service and Training, and seamless integration with third-party payroll systems and other external systems leading to streamlined HR processes and cost savings
  • The implementation of the Oracle E-Business Suite enabled streamlined HR processes across all business units and direct integration with financials, purchasing, projects, logistics and field services
  • Critical salary-related processes, such as the annual compensation review process, were automated and integrated with the third-party payroll systems and HR systems
  • The implementation enabled automation of the Talent Management and Training processes. Workarounds were developed for appraisals, training enrollments, and approvals through personalization of the OA framework, Oracle approvals management and workflow customization
Benefits

With the Infosys solution, Telenet achieved its objective of integrating the HR system with the already existing Oracle Financial modules. Infosys’ solution also enabled a paper-less organization by e-enabling the various HR processes like appraisals, compensation reviews and training, enabling managers to focus on strategic initiatives. The Infosys solution delivered the following benefits:
  • Transparent HR processes
  1. Simplified HR processes for line management and for the employees with focus on HR activities and processes and well-defined organizational responsibilities
  • Time efficiency and cost efficiency improved
  1. Time efficiency improved by reducing the maintenance cost for the financial department (approximate 36 HR person days reduced)
  2. Time efficiency improved for line management and HR to make relevant personnel available
  3. Single data entry point and reduction of multiple databases
  4. E-enabling of paper-based processes like appraisals led to increased efficiency with reduction in effort by approximate 270 person days for business managers and approximate 160 person days for the HR by reducing paper overload, and filing
  5. Removal of non-value-add manual work
  6. Reduction in business-line managers’ time spent on performance management by approximate 130 person days
  • Proactive HR management
  1. Improved focus on working as a support organization
  2. Efficient time management to build up strategic business partnership
  3. Re-focus on business, less administrative work due to overall reduction in manual effort by approximate 800 person days
  • Improved HR documentation
  1. Centralized database enables reporting of end-to-end HR processes
  • HR-ready for the future
  1. Ready for decentralized HR support
  2. Ready for mergers and acquisitions
  3. HR plans include:
    1. Elimination of helpdesk functions (phone calls/mails)
    2. Reporting at the disposal of line management (self service)