Oracle

Infosys conducted a joint session with United Airlines to demonstrate how a dashboard-based approach provides near real-time information about financials. Find out how United Airlines improved SOX 302 compliance, and eliminated the cost of paper, printing and distribution.

United Airlines faced diverse challenges in the areas of technology, process and compliance.

Infosys developed custom dashboards based on the Oracle OA framework that were identical to business intelligence dashboards. They supported United Airlines' cost center reporting process and hierarchies, and enabled web-based reporting.

• Improved analysis capabilities and reduced time to complete variance analysis
• Better controls and enhanced SOX 302 compliance
• Reduced closing cycle time by one day and file 10Q 36 hours after earnings release

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Infosys conducted a joint session with Herbalife on how High Availability (HA) solutions can be implemented to ensure high quality, uninterrupted service to customers.

The Herbalife business is driven through call centers, distribution centers and Internet ordering. The company faced several challenges, including:

• Providing a customized agent interface for Global Order Capture (GOC) to increase ease-of-use and productivity of call center and distribution center order taking process to accommodate 15,000 orders a day
• Delivering quantifiable reduction in Order Entry time compared with vanilla Order Management functionality
• Providing a relatively quick and flexible process for Order Capture enhancements and modifications

Infosys implemented Oracle STREAMS to enable capture of orders both online and through the call center. Our solution helped mitigate the risk of business downtime as well as loss of business.

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Infosys organized a joint session with Cummins Inc. to demonstrate how an Oracle R12 global implementation at Cummins enhanced visibility across the supply chain, improved analytical and reporting abilities, streamlined warehouse operations and reduced bolt on application and extensions.

Cummins sought to consolidate disparate systems and implement a 'design once, build anywhere' strategy to address challenges of:

• Becoming a truly global organization
• Managing growth
• Integrating supply and demand
• Increasing velocity of the supply chain
• Consolidating local manufacturing systems

Infosys helped Cummins implement its strategy by developing several solutions, including:

• Utilizing a blend of client ITPM and Infosys' Intrak methodology through PEBT (Package Enabled Business Transformation) approach to implement single global instance for businesses
• Standardizing and enforcing global processes for common manufacturing strategies in CTO, ETO and MTS
• Implementing supplier portal and processes for seamless communication and e-Commerce capabilities

Our solution realized benefits such as:

• Enhanced visibility across the supply chain
• Seamless communication with suppliers and customers
• Streamlining of warehouse operations

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Infosys conducted a joint session with AMP on how the Siebel platform was enhanced and customized to become a business-critical system at AMP.

AMP faced several challenges, including:

• Disparate processes followed by various businesses meant that implementation of these processes led to replication of UI components (views and applets) for each of these processes (redundant objects were never decommissioned or reused)
• Interfaces were not optimally implemented (often overly complex and highly customized)
• Error and exception handling was inconsistent and/or non-existent

Infosys' experts reimplemented Siebel. Our team effected major changes in several aspects of the application, including activities, service requests, interfaces and visibility rules. The team undertook major initiatives in data migration and analytics architecture. Our solution also incorporated enhanced campaign management and marketing capabilities, and deployed a custom authentication mechanism.

Infosys' solution enabled AMP to align with the current version of Siebel, leverage new Siebel technologies and reduce the total cost of ownership.

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Infosys organized a panel discussion on how Oracle and its partners can achiever faster ROI by reducing the cost and risk of integration projects.

• Enterprise Information Integration (EII) or Enterprise Application Integration (EAI) technologies used to federate and synchronize systems and data have evolved - the basis of this move from basic batch and API-based integration for point-to-point integration between applications to message-based platforms.
• Complex EII and EAI technologies have added to the architectural complexity of business and perpetuate problems with point-to-point integration. One of the root causes is data tightly coupled to applications and business processes. The data is not managed by a single, independent resource to capture the complete and current enterprise understanding of the customer, product, account or supplier.
• The key to success will be to enable changed business processes that can be orchestrated on a scalable and managed platform. There will be more emphasis on business entity modeling with standard execution interfaces, for orchestration on a SOA platform.
• Oracle Application Integration Architecture (AIA) will be an excellent platform to act as a reference architecture for customers embarking on the SOA journey
• Oracle AIA articulates two fundamental areas: The need for a clean, easy to use object services layer in the form of the foundation pack and pre-built processes in the form of PIPs

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Infosys organized a session on how BT leveraged existing systems and processes to accelerate the implementation of Siebel eCommunications 7.8.

BT faced several challenges, including:

• Legacy business processes and systems failed to provide scalability and optimal performance
• Excessive manual data entry and limited process automation led to manual intervention being required for the application
• The mismatch between existing capabilities and process requirements for the new product led to an increase in cycle time of quoting process, and deteriorating customer experience

Our architects developed several solutions to address the business challenges:

• Provided an alternative to Siebel Product Configurator for bulk customization of products
• Redefined and developed pricing interfaces to allow multi-tasking and batch background processing
• Enabled scenario modeling for sales users with versioning capabilities
• Quick Quoting solution enabled users to enter less data and made more data driven
• Enabled bulk import and export for various entities

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Infosys conducted a joint session with Cisco Systems Inc. to demonstrate a commerce transformation project. Find out how Quote-to-Order business flow and Order Management can be expedited using Oracle Fusion middleware product line in an integrated environment.

The key steps of the ordering process at Cisco are supported by multiple online tools and applications. However, these steps are not linked, causing redundancy and inefficiency.

Our solution delivered a composite application framework using Oracle EBS R12 iStore features and Oracle Fusion middleware product line, and leveraging Service-Oriented Architecture.

Our solution realized several benefits, including:

• Enabled partners to perform multiple operations from a single location
• Ensured partner productivity and better user experience using a non-linear user interface
• Optimization of Quote-to-Order business flow and cycle time reduction

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Our session demonstrated how O2O solution overcomes migration challenges, and makes a seamless transition from the existing middleware platform to Oracle FMW platform.

Our phased migration approach includes an assessment of the current state to the point of deployment. The migration is undertaken in three phases:

• Analyze: As-is landscape assessment and migration roadmap definition
• Adopt: Setting up Oracle FMW infrastructure and shared services components
• Migrate: Migration of existing integration solution to Oracle FMW

• The phased approach enables easier mitigation of risk associated with the changes made to an enterprise IT infrastructure
• Outcomes of utilizing the assessment tool and evaluation matrix enables early identification of issues and gaps, and also provides a mitigation plan
• Pre-built components for shared services framework, guidelines and templates accelerate the migration process significantly and provide robust infrastructure for migration

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