Integrate Data for Service Innovation
Utilities must adopt reliable and scalable platforms to process the huge volume of customer data generated. The platform must seamlessly integrate back office processes and utility-specific technologies for smoother operations and regulatory compliance.
Infosys' experts blog on pre-configured and pre-tested package solutions for customer care and billing. An iterative implementation methodology enables early discovery of customer-specific requirements and ensures project success.
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CIS Modernization and an Integrated Customer Care and Billing System: Part I
The solution to improved customer service, efficient utility operations and increased revenue lies not in enhanced hardware but an integrated system for customer service.
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CIS Modernization and an Integrated Customer Care and Billing System: Part II
Future-ready package applications for the meter-to-cash cycle save costs and time by enabling non-invasive enhancement of functionality.
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Minimize Customization and Accelerate Realization: Part I
Utilities must map requirements with pre-configured functionality to minimize the costs of implementation and maintenance.
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Minimize Customization and Accelerate Realization: Part II
A demonstration-driven approach to a package solution expedites implementation through user involvement early in the project.
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Minimize Customization and Accelerate Realization: Part III
A pre-tested customer service and billing solution accelerates value realization, while reducing post-implementation risks.
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Our Experts
Parmarth Naswa, Senior Consultant, Enterprise Solutions, Infosys Limited
Parmarth is a solution architect for SAP IS-Utilities projects. He leads Infosys' SAP Utilities Center of Excellence (COE) for billing, metering and customer service. He can be reached at
Sathyanarayana Krishnamurthy, Principal Consultant, Enterprise Solutions, Infosys Limited
Sathyanarayana has more than 18 years of industry experience. He is responsible for project delivery and pre-sales activities of utilities customers. He can be reached at
Success Story
Implementation of SAP ISU/CCS for a Utility Company
Learn more about Infosys' SAP Energy, Utilities and Services (EUS) practice.