Basis & Technical Consulting
Infosys' Basis consultants draw from their experience in providing solutions across SAP projects. Across various phases of the project, they handle issues such as:
- Planning hardware (sizing)
- Procuring licenses based on number of users
- Planning and establishing the system landscape
- Troubleshooting user problems
- Applying support packages
- Meeting Service Level Agreements
- Testing the procedure
- Fixing time-frames for development and downtime
Continuous network bandwidth availability; operating system and database-level access to systems over firewall; fixed downtime schedules & communication channels; availability of an onsite counterpart for critical issues; pre-determined and attainable Service Level Agreement (SLA) standards are some of the offshore specific services that the Basis consulting provides.