Energy, Utilities, and Services
Infosys' SAP Energy, Utilities and Services (EUS) practice delivers solutions that enhance customer service, operational efficiency, reliability, and productivity while ensuring regulatory compliance. We combine expertise in enterprise integration and customer-facing systems with our Global Delivery Model to address business challenges and effect a transformation.
Infosys' SAP EUS solutions streamline operational and strategic business processes for
- Energy: Business solutions across the value chain - from exploration to trading
- Exploration and production: Solutions to enhance operational efficiency, and monitor and optimize field operations
- Refining and marketing: Supply chain management solutions to improve profitability
- Utilities: Customized solutions and services across the value chain
In addition to generic SAP offerings such as Supply Chain Management (SCM), Supplier Relationship Management (SRM), Product Lifecycle Management (PLM), and Human Capital Management (HCM), our industry-specific solutions for Energy, Utilities and Services industries include
- Utility in a Box (UIAB) solution
- Solutions for small and medium-sized utilities
- Meter-to-Cash cycle based on SAP IS-Utilities/ CCS
- Accelerated and pre-configured framework
- Bundled artifacts such as documentation, reports of development, and templates
Success Story
Implementation of SAP ISU/CCS for a Utility Company
A leading utility company wanted to transform its Customer Information System (CIS) to improve customer service. Infosys replaced the legacy CIS system with a state-of-the-art SAP ISU/CCS solution. Our web-based self-service integration enables more than two million customers to manage their accounts, view and pay bills, enter meter readings, and resolve issues online.
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More Success Stories
Solution
Infosys PACE - Implementation of SAP's Customer Relationship and Billing Packages for Small and Mid Market Utilities
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