'Infosys has become our partner of choice for SAP application management services'
Testimonial
Axel Baumann
Director of Application Management Services
Air Liquide
Over the years, Infosys has acquired an in-depth understanding of our business processes and today, I can say, that they are playing a very important role in improving projects - in all projects where we try to improve business efficiency. And, this goes far beyond what we could call an IT enabler. For example, at a recent project where we deployed SAP functions in the Netherlands, Infosys took over the major part of the project and they delivered it on time, with good quality and high satisfaction from the user side as well.
Nitish Bansal
Group Engagement Manager
Infosys Technologies Ltd.
Our focus on manufacturing, especially the process and chemical manufacturing space, has enabled us to understand the specific business requirements to be able to map standard products like SAP onto more specific business requirements of companies like Air Liquide. When we manage application portfolios across supply chains, logistics distribution or procurement, we do that in the specific context of the chemical industry or Air Liquide’s business. That is what helps Air Liquide derive business benefits faster and helps them realize more value out of their investments.
Axel: Infosys helped us understand our way of working and what is crucial for IT services. And I can say that by understanding that we improved a lot, and we improved customer satisfaction and service reliability as well.
I was quite impressed by how Infosys people rely on their internal methodologies and how they adopt best practices. For example, you can look at quality reviews or problem management, knowledge transfer and so on, which is our day-to-day business. I think, besides applying that, Infosys showed high flexibility to meet our requirements and deliver on time and on budget. We have some quite good experiences on projects. It is important for us to have a partner who shows and demonstrates the necessary flexibility and adapts to our needs and this in various - and sometimes - very difficult situations.
I found that Infosys people are highly motivated and enthusiastic about their job, and they take the problems that are our problems as their own. So I can say they are really eager to provide a good solution and help resolve a problem.
Over the past years, the partnership with Infosys has grown and has helped us be more successful to meet our objectives. I can clearly say that, especially in the area of SAP support and evolution and projects, Infosys has become our partner of choice for application management services.
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