Ritesh Idnani
Chief Operating Officer, Infosys BPO
Ritesh has been with Infosys BPO since November 2005. In his current role as Chief Operating Officer, he is responsible for helping the unit meet its financial, operational and revenue goals. He is focused on managing global operations, sales and client relationships, driving best practices, cost efficiency and end-to-end solutions. Prior to assuming his current role in 2010, he was the global head of sales and marketing and the business head for financial services, healthcare and emerging markets. He successfully helped scale the BPO business from USD 43 million in 2005 to USD 316 million in 2009. He was also acknowledged by FAO Today as a “superstar” instrumental in scaling the BPO business for Infosys in 2008.
Ritesh joined Infosys in 1999 and was the sales head at Infosys Limited Banking and Capital Markets unit till 2005. Ritesh has approximately 15 years of experience in assisting C-level executives in global corporations determine their sourcing strategies, implement governance models and drive the performance of their outsourcing relationships. He is one of the few leaders globally who has had experience across all facets of the outsourcing business.
Ritesh has been invited to speak at various international forums. He has been recognized as a thought leader within the BPO industry and is frequently sought after by industry analysts, members of the investment community and has been quoted by domestic and international media.
Ritesh has a bachelor’s degree in economics and accounting and an MBA in Finance and Marketing.