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| S. D. Shibulal - Chief Operating Officer and Member of the Board
S.D. Shibulal is a co-founder and member of the Board of Directors of Infosys Technologies Limited. He took over from S. Gopalakrishnan as Chief Operating Officer on June 22, 2007. His focus is on increasing competitiveness, improving customer experience, improving employee engagement and increasing the depth of services.
Prior to June 22, 2007, Shibulal served as Group Head – Worldwide Sales & Customer Delivery, where he was responsible for the performance of practice units in terms of value delivered to customers, business performance, and organizational efficiency. This was complemented by his other responsibilities in fostering innovation, leadership, teamwork and work values within the organization.
In 1981 he started sales operations in the North American region and managed customer relationships for the next ten years, predominantly in the manufacturing and retail sectors.
Between 1991 and 1996 he took a sabbatical with Sun Microsystems where he was responsible for designing and implementing SunPlaza, Sun’s first e-commerce application, supporting online ordering, payments and distribution of software. As Senior Information Resource Manager, he was a consultant to various divisions of Sun Microsystems in the areas of architecture, auditing, implementation and security policies. He was chosen ‘Producer of the Year’ and received the SunIR Academy Award for 1995.
In 1997, on his return to Infosys, Shibulal established and headed the Internet Consultancy Practice and also served as Head of Manufacturing, Distribution and Y2K Business Unit. He took over as Worldwide Head of Customer Delivery in 1999 with the responsibility of creating and managing a scalable delivery organization, which he continues to hold.
Shibulal received a master’s degree in Physics from the University of Kerala and an MS in Computer Science from Boston University.
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