| Agenda |
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| August 12 |
| 06:00 PM |
Welcome drinks and networking at Harborside Foyer |
| 07:00 PM |
Gala dinner at Harborside Ballroom – A |
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| August 13 |
| 06:30 AM |
Networking Breakfast at Harborside Ballroom – B |
| 07:55 AM |
Assembly at Harborside Ballroom - C |
| 08:00 AM |
Welcome address |
| 08:15 AM |
Opening Keynote: Through the Looking Glass - CEO's vision
Amitabh Chaudhry - Infosys BPO |
| 08:45 AM |
Collaborative Value Realization: Industry leaders debate on reducing value leakage, enhancing focus on business metrics, innovative pricing and delivery models, collaborative partnerships and much more
Scott Gildner, TPI, Dan Smoot, Cisco, Mark M Pregmon, SunTrust
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| 09:45 AM |
Organization Change Management: Industry leaders ideate on people, technology and process management, multi-location outsourcing and vendor partnership strategies for multi-tower deals
Holly Benson, Infosys Consulting, Charlotte Herndon, New York Times Company Shared Services Center, Philip Panaro, IM2 Consulting and Mathew Mayden - Warner Music Group
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| 10:30 AM |
Mid-morning networking and refreshments at Harborside foyer |
| 10:45 AM |
Breakouts: Experts’ Conclave |
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Client Case Study II: Business value realization through collaborative partnerships at Essex C
Tom O’Brien, Verizon
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| 11:25 AM |
Assembly at Harborside Ballroom - C |
| 11:30 AM |
BPO relevance in restructuring and new business deals
Cindy Warner, Alix Partners
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| 12:15 PM |
Strategic networking and group lunch at Harborside Ballroom – B |
| 01:30 PM |
Go Green! : A point-counter-point perspective on businesses driving green initiatives
Andrew Winston, Winston Eco-Strategies LLC and Subrat Mohanty, Infosys BPO
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| 02:00 PM |
Simplifying complex negotiation and contractual outsourcing deals: Negotiation & pricing strategies, intellectual property, data security, legal, governance and much more.
Akiba Stern, Morgan Lewis, John Fafian, Arrow and Phil Fersht, AMR Research
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| 02:30 PM |
Breakouts
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Redefining the procurement organization : Discussion on change management cultural issues and broad trends in procurement at Essex B
Bill Huber, TPI and Joe Crocker, Caterpillar
Enabling business process transformation with collaborative partnerships at Essex C
Andy Efstathiou, NelsonHall, Ming Tsai, Infosys Consulting and Client – to be finalized
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| 03:15 PM |
Networking & Refreshments at Harborside foyer |
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| 03:25 PM |
Assembly at Harborside Ballroom - C |
| 03:30 PM |
NelsonHall BPO industry forecast
John Willmott, NellsonHall
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| 04:00 PM |
From operating to business metrics - An industry leader elaborates on the continuum of business transformation
Dan Smoot, Cisco
|
| 04:30 PM |
Meeting the Infosys Board: Audience Open House |
| 05:15 PM |
Close of day one |
| 07:00 PM onwards |
Networking, entertainment and gala dinner at Harborside Ballroom – B |
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| August 14 |
| 06:30 AM |
Breakfast and networking at the Harborside Ballroom – B |
| 07:50 AM |
Assembly at Harborside Ballroom - C |
| 08:00 AM |
Infosys - Hackett research 2009 findings on G&A service delivery strategy
Julio Ramirez, The Hackett Group |
| 09:00 AM |
Transformational Partnerships: "Going beyond cost-driven deals and building partnerships to drive business value". Perspectives on driving Business Platforms for commoditized offerings and emergence of vertical BPO and utilities
Anantha Radhakrishnan, Infosys BPO, Tibor Beles, Oracle, Thorsten Leiduck, SAP, Peter Bendor-Samuel, Everest and Terry Geiger, McClatchy
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| 09:45 AM |
Business Platforms in action: Newspaper-in-a-Box - Client experiences from the Publishing industry
Terry Geiger, McClatchy |
| 10:00 AM |
Networking and refreshments at Harborside foyer |
| 10:15 AM |
"Going beyond the green lights": Way forward for the BPO industry
Scott Gildner, TPI, Arjun Avtar Sethi, AT Kearney, Phil Fersht, AMR Research, Peter Bendor-Samuel, Everest and Ritesh Idnani - Infosys BPO
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| 11:15 AM |
Interactive feedback session |
| 12:00 PM |
Vote of thanks and session close
T.V. Mohandas Pai - Member of the Board and Director-Human Resources, Infosys Technologies |
| 12:15 PM |
Afternoon networking and luncheon at Harborside Ballroom – B |
| Registration |
Registration will be on arrival on August 12 at the main lobby. Those who arrive on August 13 may please register at the registration desk at the Harborside foyer |
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