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Very valuable to client networking. Good opportunity for debate on best practices. Thank you for the opportunity.   A very good idea that Infosys is starting the BPO Summit. It's an ideal opportunity to share views. Looking forward to next year's event. I would suggest a more diverse panel. It was finance-centric. I would like to see someone from other areas, i.e. Telecoms.   Excellent event - very open, interesting and informative. World-class.

Excellent conference, I came to learn more about BPO. Well worth coming. Future may be online demo of a process, what worked and what didn't. May be have a client talk about their problems and how partnership with Infosys BPO solved them.   The candor of the panelists was terrific and the key to this event being successful. The topics covered were relevant and remained BPO-focused (many conferences focus too strongly on ITO).

Initiative III: Launch of a 'unique' Summit and BPO POV Journal

As the outsourcing industry has matured, processes and operations are now transforming customer businesses across multiple industries and geographies. Thought leaders are now able to create new value and successfully transform business. Point of Views are becoming stronger, and there is far greater predictability that we are witnessing in being able to articulate what the future holds for the BPO industry. Infosys Corporate Marketing recognized this transformation and successfully launched the BPO Journal and the BPO Summit

Leading analysts blogged on the Infosys BPO summit immediately after the summit.

Excerpts of analysts' endorsement of the Infosys BPO Summit

"The crowd at the Infosys BPO summit is a fascinating mix of folks. Some procurement -- a surprising number, in fact -- and many finance and shared services types. In the few conversations I've had so far, what I've been able to discern is that procurement is getting increasingly involved in BPO negotiation, sourcing and performance management arrangements -- at least in more advanced organizations..." - Jason Busch, Founder and Managing Director, Azul Partners

Read 

Also at the Summit, the industry's first-ever Point of View Journal - BPO-Future Forward was launched. The first issue provided seven extremely thought provoking Point of Views by Infosys BPO experts.

Download : Issue1  | Issue2 

 BPO Journal Issue III – "Winning in the downturn" (Requires registration)