Leadership speak

Our experts share their perspectives on the trends in the BPO industry, challenges and emerging needs of customers.

From the CEO and Managing Director

Amitabh Chaudhry, Chief Executive Officer and Managing Director, Infosys BPO, speaks about the second BPO Summit, its objectives and key takeaways.

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BPO Providers as Trusted Transformation Partners

BPO clients are increasingly seeking value addition. According to Amitabh Chaudhry, Chief Executive Officer and Managing Director, Infosys BPO, service providers and clients need to work together to maximize customer-centric Business Transformation. In a white paper, he defines transformation, and highlights the key levers and critical success factors for driving it.

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Business Platforms - BPO meets Technology

Discuss trends and ideas on the convergence of Infrastructure Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). Find out how you can benefit from adopting a managed services delivery model, and learn more about how the bundling of consulting, technology and BPO services can transform your organization.

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Global Sourcing Strategies

Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives across each phase of the sourcing cycle. Chris Osentowski, Ingram Micro (Infosys BPO's customer) and Vijai Balachandra, Infosys BPO, examine the key priorities in procurement, transition and service delivery from the perspective of customers and service providers.

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*Reproduced with the permission of Global Services.